CUSTOMER CARE
We pride ourselves in good quality, affordable on trend fashion. We aim to provide you with the best customer service possible and we always strive to keep bringing you new on trend items for an affordable price so you can stay looking good at all times.
Have any questions or concerns?
We’re always ready to help!
Send us an email to:
WEBSITE RETURNS
To return your items for a full refund or exchange you must return within 14 days of receiving your items.
All items must be unworn with tags.
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Be unwashed
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Have all labels attached
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Be unused/ not worn
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Have no makeup, fake tan or other marks.
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Not smelling of washing powder/smoke/perfume etc
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Shoes must be tried on indoors
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Swimwear is non returnable due to hygiene reasons
How to return an item
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Please fill in the returns form so we know who's returning the parcel, if you do not receive one please attach a label inside with your full name & order number
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Pack up your parcel - making sure to include your form!
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Return to us at the following address, please make sure your parcel is tracked
RETURN ADDRESS
Intwine Fashion
253 Chislehurst Rd
Petts Wood
Kent
BR5 1NS
Terms of Refund / Exchange
-We reserve the right to not refund you, if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you.
- We will refund you within 14 days of receiving the return, you do not need to email us to let us know that you are returning it.
- Please ensure you use tracking when sending parcels back to us.
-We do not offer free returns nor will we refund the original shipping cost, with the exception of faulty items. All returns to us, are shipped at your own cost.
- Sale items are non returnable
-Please make sure all returns are sent tracked and have a note inside with your order number, name and email address.