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CUSTOMER CARE

We pride ourselves in good quality, affordable on trend fashion. We aim to provide you with the best customer service possible and we always strive to keep bringing you new on trend items for an affordable price so you can stay looking good at all times.

Have any questions or concerns? 

We’re always ready to help!

 

 

Send us an email to:

info@intwinefashion.co.uk

Success! Message received.

WEBSITE RETURNS

DELIVERY INFORMATION

To return your items for a full refund or exchange

you must return within 14 days of receiving your items.

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All items must be unworn with tags.

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  • Be unwashed

  • Have all labels attached

  • Be unused/ not worn

  • Have no make­up, fake tan or other marks.

  • Not smelling of washing powder/smoke/perfume etc

  • Shoes must be tried on indoors

  • Swimwear is non returnable due to hygiene reasons 

 

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NOTE: Important International Delivery Information:

Taxes and Customs Charges may now apply to orders outside the UK. The rate

thresholds of these charges differ from country to country and are set by your local

government and Intwine Fashion is not held responsible for any additional taxes and

customs charges that are payable during the shipment of your order. Therefore, charges

will not be applied at the checkout.

Once the goods arrive at your country location, you, the buyer, become responsible for

paying import duties, as well as further transport costs. Parcels will be held by customs

until payments are made. Any payments not received may result in parcels being

returned, delayed or destroyed. Customs will contact you for customs charges and

delivery, If you do not respond to this in a timely manner your order will be rejected and

returned to us with fees to pay, this will be deducted from the refund amount along with s

hipping costs.

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Reasoning:

Following Brexit, the UK will is no longer part of a single market. This means that e-Commerce

goods being sold across the UK and EU border will be subject to customs duties and taxes. The

final recipient will be notified of the associated costs, and a request to settle duties and taxes

will be required in full before the goods are cleared and delivered. In addition to the price of the

parcel delivery service. 

How to return an item

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  1. Please fill in the returns form so we know who's returning the parcel, if you do not receive one please attach a label inside with your full name & order number

  2. Pack up your parcel - making sure to include your form!

  3. Return to us at the following address, please make sure your parcel is tracked

RETURN ADDRESS

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Intwine Fashion 

253 Chislehurst Rd

Petts Wood 

Kent 

BR5 1NS

                                                                                           Terms of Refund / Exchange

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-We reserve the right to not refund you, if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you.

- We will refund you within 14 days of receiving the return, you do not need to email us to let us know that you are returning it.

- Please ensure you use tracking when sending parcels back to us.

-We do not offer free returns nor will we refund the original shipping cost, with the exception of faulty items. All returns to us, are shipped at your own cost. 

- Sale items are non returnable 

-Please make sure all returns are sent tracked and have a note inside with your order number, name and email address. 

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